Creating the Knowledge about IT Events

نویسندگان

  • Gilad Barash
  • Ira Cohen
  • Eli Mordechai
  • Carl Staelin
  • Rafael Dakar
چکیده

We describe a system which automatically associates documents containing knowledge about problems and their resolutions to IT events. IT professionals use these when troubleshooting problems in the IT environment. The system associates documents from several independent sources, both internal and external to the organization, using machine learning techniques to associate the most relevant and pertinent information.

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تاریخ انتشار 2010